If you need to stop or change an order, contact us at service@qevranixo.com as soon as possible. Include the order number, email used at checkout, and the change you are requesting.
Request timing
We recommend submitting a cancellation request within 48 hours of placing the order. This is a suggested window, not a guarantee: an order may enter fulfillment earlier, and some requests made later may still be possible if fulfillment has not begun. We will confirm whether we can cancel it.
After dispatch
Once an order has been dispatched, it cannot normally be canceled in transit. You may ask about a return after delivery under our Return & Refund Policy. Eligible products may be requested for return within 30 calendar days after delivery. We do not charge an arbitrary cancellation fee.
Payment handling
For an accepted cancellation, we will confirm the resolution and issue any applicable refund to the original payment method. Provider processing times may vary. If an item cannot be fulfilled, we will contact you about options or refund the unfulfilled item.
For delivery estimates and shipping costs, see our Shipping Policy. For direct help, call +852 3107 7500 during our published support hours.