We want the item delivered to match the description and arrive in suitable condition. This policy explains how to request help and how approved returns and refunds are handled.
Return window and condition
You may request a return of an eligible product within 30 calendar days after delivery. For a change-of-mind return, the item should be unused, in its original condition, and returned with the original packaging and any included parts. If the item is defective, damaged, incorrect, or materially different from its description, contact us even if these conditions cannot be met because of the issue.
How to request a return
Email service@qevranixo.com with your order number, the item involved, the reason for your request, and photographs or video where relevant. We will review the request and provide the appropriate return warehouse address and instructions if a return is needed. Please wait for our return instructions before shipping an item.
Return shipping costs
For preference-based returns, the customer pays reasonable return shipping costs. When we made an error or an item arrives damaged, defective, incorrect, or materially different from the product description, we will offer an appropriate replacement, refund, or return solution at no additional cost to the customer. We do not impose an extra restocking fee for these merchant-error cases.
Inspection and refund timing
When a physical return is required, we inspect the item after receipt. Approved refunds are issued to the original payment method within 5 business days after the return is received and approved. Your bank or payment provider may take additional time to display the credit. If a return is not required, we will explain the resolution and timing in our confirmation email.
Damaged or missing items
For transit damage, we recommend contacting us within 7 days of delivery, with photos of the packaging and item if available. This is a practical suggestion to help our investigation and does not shorten your existing rights. If a package appears lost, contact us with the order number and tracking details; we will work with the carrier and discuss a fair remedy.
Cancellation
Ask to cancel as soon as possible, ideally within 48 hours of placing the order. Fulfillment status controls whether cancellation is still possible; an order that has already been dispatched cannot be canceled and may instead be eligible for a return after delivery.
Nothing in this policy excludes rights that cannot be excluded under applicable consumer law. Questions can be sent to service@qevranixo.com.