When will my order ship?
We normally process orders within 1–3 business days after payment is confirmed. We email shipping confirmation and tracking details when the order leaves the fulfillment facility.
How long does delivery take?
For the United States, standard delivery is estimated at 3–7 business days after dispatch and express at 2–4 business days after dispatch. Where available, international delivery is estimated at 7–21 business days after dispatch. These are estimates and may be affected by carrier or customs delays.
What does shipping cost?
US standard shipping costs $3.99 for orders below $49.00 and is free for orders of $49.00 or more. US express shipping costs $5.99. Available options and final charges appear at checkout. International rates depend on the destination and are shown at checkout.
Can I change or cancel an order?
Email us quickly with your order number. We recommend a cancellation request within 48 hours, but fulfillment status determines whether we can stop the order. Once dispatched, a return may be possible after delivery instead. We cannot promise an address change after dispatch.
What if an item is damaged or incorrect?
Contact service@qevranixo.com with your order number and photos. We recommend reporting transit damage within 7 days so that we can investigate promptly; this does not reduce existing rights. For a merchant error, we will offer an appropriate solution at no additional cost to you.
Can I return an item?
Eligible items can be requested for return within 30 calendar days after delivery. For preference returns, items should be unused and in original condition with packaging; the customer pays return postage. Ask us for instructions and the appropriate warehouse address. Please wait for our return instructions before sending a parcel.
When will a refund arrive?
After a required return is received and inspected, approved refunds are issued to the original payment method within 5 business days. Your payment provider may need extra time to post the credit.
How do I reach support?
Email service@qevranixo.com or call +852 3107 7500. You can email us at any time; we aim to reply within 1–2 business days. Please include your order number when asking about a purchase.