This policy explains how we process and deliver orders from qevranixo.com. Delivery estimates are calculated from dispatch, not from the moment an order is placed.
Order processing
Orders are normally processed within 1–3 business days after payment is confirmed. Processing can take longer during public holidays, peak periods, or when an address needs clarification. If we cannot fulfill an item, we will contact you with available options.
United States delivery and rates
Standard delivery is estimated at 3–7 business days after dispatch. Standard shipping costs $3.99 for orders below $49.00 and is free for orders of $49.00 or more. Express delivery is estimated at 2–4 business days after dispatch and costs $5.99. The available method and final shipping charge are shown at checkout before you place an order.
International delivery
Where international checkout is available, estimated delivery is 7–21 business days after dispatch. Available destinations, shipping methods, and charges are displayed at checkout. Customs duties or import taxes, if applicable, are the customer's responsibility unless checkout explicitly states otherwise.
Fulfillment and tracking
Orders may be fulfilled from our own or partner facilities depending on inventory availability and destination. We do not represent every shipment as originating from a local warehouse. After dispatch, we send a confirmation email with tracking information when a tracked service is used. Tracking may take time to update after the carrier receives the parcel.
Address changes, delays, and missing parcels
Check your delivery address carefully before checkout. Contact service@qevranixo.com promptly if it needs correction; changes cannot always be made after dispatch. Carrier delays, weather, customs, and local delivery conditions can affect estimates. If tracking has stopped updating for an extended period or a parcel appears lost, send us your order number so we can investigate and offer an appropriate solution. We do not transfer all responsibility to the customer merely because a parcel was handed to a carrier.
Cancellation and damaged delivery
Cancellation requests are best submitted within 48 hours of ordering, subject to fulfillment status; cancellation is not guaranteed after processing begins. If a parcel arrives damaged, we recommend contacting us within 7 days with photos, without reducing any rights you have under applicable law. See our Return & Refund Policy for remedies.